Professional Opinion

This isn't about protecting a designer's ego. It's about protecting the business. When opinions consistently outweigh evidence, organisations introduce risk that often goes unnoticed until it becomes expensive.

Many businesses place design inside Marketing. Others place it inside Product. Some treat it as a service department. Personally... I think that's the biggest misunderstanding in modern organisations.

Design software is incredibly powerful. But it's also dangerous. Why? Because it lets us jump into solutions before we've understood the problem.

Businesses often think they're making visual decisions. In reality... They're making financial ones.

Everyone notices design when it's beautiful. Very few notice it when it's quietly making a business run better. That's because the best design often disappears into the experience.

The year started quietly. So quietly, in fact, that December looked like I had put LinkedIn on Do Not Disturb mode by accident. But then...

The impact of AI on design and strategy professions: Should we fear it or embrace it? Read the full article.